-Elaine

Recently we had an apartment that developed a smell we could not get rid of. I worked with Fred and Kathy neutralizing and deodorizing the carpet with no success. I called Dennis Hall in frustration. He personally came to the resident’s apartment and immediately identified the problem. He researched the situation and found a flaw in berber carpet that when the carpet is too wet it creates a urine like smell. The resident was ready to break her lease and move out when Dennis came to her apartment. He calmed her down and assured her he would correct the problem. The problem has been corrected, the resided is happy and I am again impressed with your employees.

Kathy is a pleasure to speak with on the phone. She is always courteous and professional. Fred is always cheerful, professional and honest. I have asked him to do extra jobs that have come up before he arrived. He is always happy to do them and always makes us feel we are his most important client.

Unfortunately, as a supervisor you often only hear negative remarks concerning your employees. However it is employees of this caliber that are behind all successful businesses.

-Heather
Community Manager